1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes:
- Name and email address
- Account credentials
- Payment information (processed securely by our payment providers)
- Voice samples and audio data you upload
- Communication preferences
Usage Information
We automatically collect information about your use of our services, including:
- API usage and performance metrics
- Feature usage patterns
- Error logs and diagnostic information
- Device and browser information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI voice services
- Process voice cloning and synthesis requests
- Deploy voices to connected platforms
- Provide customer support and respond to inquiries
- Send important service updates and security notifications
- Analyze usage patterns to improve our AI models
- Comply with legal obligations
3. Voice Data Processing
Your voice data is precious to us. Here's how we handle it:
- Encryption: All voice data is encrypted in transit and at rest using AES-256 encryption
- Processing: Voice samples are processed only for the specific AI training and synthesis you request
- Storage: Voice models are stored securely in your account and not shared with other users
- Deletion: You can delete your voice data at any time from your account settings
- No Unauthorized Use: We never use your voice data to train general AI models without explicit consent
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: Trusted third-party services that help us operate our platform (cloud hosting, payment processing)
- Platform Integrations: When you choose to deploy voices to platforms like Alexa, Google Assistant, or Siri
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information:
- SOC 2 Type II compliance
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- Multi-factor authentication options
- Secure data centers with 24/7 monitoring
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
To exercise these rights, contact us at privacy@echomind.ai
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for data transfers
- Certification under recognized privacy frameworks
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: